2 Best Elastix Courses On Udemy (2024)

Elastix is an open-source unified communications server designed for businesses looking to streamline their communication workflows.

It combines a variety of features like PBX, fax, instant messaging, and email, offering a comprehensive solution for managing internal and external communications.

Learning Elastix empowers you to optimize your business communication, improve collaboration, and enhance productivity.

Finding the right Elastix course on Udemy can feel like navigating a maze, with many options promising to unlock the mysteries of this powerful platform.

You’re looking for a course that goes beyond the basics, providing hands-on experience and practical knowledge to confidently manage and configure your own Elastix system.

For the best Elastix course overall on Udemy, we recommend VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class].

This comprehensive course takes a practical approach, guiding you from installing Issabel, a powerful distribution of Asterisk that integrates seamlessly with Elastix, to setting up extensions, configuring softphones, and connecting your system to the outside world through trunks.

It even dives into advanced topics like call center management, call routing, and web conferencing.

While this course offers a comprehensive foundation in Elastix and Issabel, there are other excellent options available.

Keep reading for more recommendations tailored to different learning styles and goals, exploring different aspects of Elastix and related technologies.

VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]

You’ll start with an introduction to VoIP fundamentals and the Issabel phone system, which integrates PBX, fax, instant messaging, email, calendaring, and collaboration tools.

After installing Issabel, you’ll learn to set up extensions, configure softphones and IP desk phones, and test internal calls.

The course then dives into connecting your system to the outside world through trunks like analog PSTN cards and SIP trunks.

You’ll configure dial patterns, outbound routes, inbound DID routes, and learn about call routing features like ring groups and interactive voice response (IVR) systems with auto attendants.

Call handling gets more advanced as you enable voicemail, follow-me settings, announcements, and schedule open/closed hours.

You’ll also cover call recording, PIN-protected outbound calls, audio conferencing, paging, and parking.

A major focus is the Issabel call center module.

You’ll plan and configure inbound/outbound call campaigns, set up agents with scripts/forms, build customer contact lists, and learn supervisor oversight tools like live monitoring, call barging, and recording access.

Extensive reporting covers metrics like calls per hour/agent, hold times, trunk usage, and graphical dashboards.

You’ll deploy the system to a cloud VPS, configure domains/ports/firewalls, and troubleshoot NAT issues.

Finally, you’ll explore Issabel Meet for WebRTC video conferencing, screen/document sharing, and messaging.

The course even has a section on the Asterisk command line for advanced dialplan programming.

Elastix vs Issabel VoIP Systems SIP PBX Call Center Deploy

This Udemy course starts by introducing Elastix, its advantages and disadvantages, and how to download and install it.

You’ll learn about the Elastix URL links and important notes for installing the Elastix 2.5 VM.

The course then dives into the Elastix dashboard and administration, guiding you through configuring SIP extensions.

You’ll also learn how to set up Windows clients and softphones to work with the SIP extensions.

After mastering Elastix, the course compares it with Issabel, another popular VoIP system.

You’ll go through the Issabel installation process and configure extensions, comparing it to the Elastix setup.

Moving on, you’ll learn how to configure trunks between Elastix IP PBXs and set up a multi-site scenario with Elastix, Issabel, and 3CX.

The course covers configuring IVRs, queues, and groups for this multi-site setup.

Finally, you’ll explore the basic monitoring and reporting features available in Elastix and Issabel.

Throughout the course, you’ll encounter important notes and tips to help you navigate the installation and configuration processes smoothly.