Salesforce is a leading cloud-based customer relationship management (CRM) platform used by businesses worldwide to manage their sales, marketing, and service operations.
It’s a powerful tool for streamlining business processes, automating tasks, and gaining valuable insights into customer behavior.
Learning Salesforce can open doors to exciting career opportunities in various industries, from sales and marketing to technology and consulting.
Finding the right Salesforce course on Udemy can be a daunting task, as there are so many options available.
You’re looking for a program that’s comprehensive, engaging, and taught by experts, but also fits your learning style and goals.
We’ve done the research for you!
For the best Salesforce course overall on Udemy, we recommend The Complete Salesforce Certified Administrator Course + AI.
This course covers everything you need to know to pass the Salesforce Certified Administrator exam, including configuration and setup, object manager and Lightning App Builder, sales and marketing applications, service and support applications, productivity and collaboration, data and analytics management, and workflow/process automation.
This course also utilizes the power of ChatGPT to help you analyze learning objectives, create study guides and practice test questions, and provide insights throughout your learning journey.
This is just the beginning of our list of recommendations.
Keep reading to explore other great Salesforce courses on Udemy tailored to different learning levels, career goals, and specific areas of interest.
The Complete Salesforce Certified Administrator Course + AI
This comprehensive course prepares you thoroughly for the Salesforce Certified Administrator exam.
It covers all the knowledge areas from the latest exam guide in-depth, including Configuration and Setup, Object Manager and Lightning App Builder, Sales and Marketing Applications, Service and Support Applications, Productivity and Collaboration, Data and Analytics Management, and Workflow/Process Automation.
The course starts by getting you set up with free Salesforce and ChatGPT accounts.
You’ll learn to navigate the Salesforce interface, understand the exam objectives, and leverage the course’s prompt library with ChatGPT responses throughout your learning journey.
In the Configuration and Setup section, you’ll dive into company settings, user management, security controls, sharing models, profiles, and permission sets.
The course guides you in creating users, setting roles and hierarchies, managing sharing rules, and implementing security best practices.
The Object Manager and Lightning App Builder section covers the standard object architecture, creating custom objects and fields, configuring page layouts and record types, and building Lightning apps and pages.
You’ll learn to create formulas, validation rules, and roll-up summary fields while applying best practices.
For Sales and Marketing Applications, you’ll explore leads, campaigns, opportunities, products, pricebooks, forecasting, path creation, and Einstein scoring.
The course walks you through real-world scenarios, such as lead conversion, contact roles, and big deal alerts.
In the Service and Support Applications section, you’ll learn about case management, assignment rules, queues, auto-response rules, escalation rules, Salesforce Knowledge, and Experience Cloud setup.
The Productivity and Collaboration section covers activity management, Chatter, Salesforce mobile app configuration, offline settings, and AppExchange installation.
For Data and Analytics Management, you’ll learn data export, import tools like Data Loader, duplicate management, validation rules, and creating reports and dashboards of various types.
The Workflow/Process Automation section teaches you to create workflow rules, approval processes, flows (including converting workflow rules to flows), and process builder actions.
The course incorporates ChatGPT to analyze learning objectives, create study guides and practice test questions, and provide insights throughout the learning process.
It maintains a conversational tone while effectively conveying technical details using simple language.
Salesforce Certified Administrator Training (Mar 2024)
This course provides a comprehensive overview of Salesforce administration, covering everything from the basics of Salesforce to advanced topics like security, automation, and analytics.
You’ll start by learning what Salesforce is and how to navigate the user interface, including the differences between Lightning and Classic.
The course then dives into setting up your Salesforce org, creating custom apps, objects, fields, and relationships.
A major focus is on automating processes within Salesforce using tools like Workflow Rules, Process Builder, and Flows.
You’ll learn how to create approval processes, validation rules, and field updates to streamline your business processes.
The security section covers important concepts like the role hierarchy, sharing rules, and permission sets, ensuring you understand how to properly secure your Salesforce data.
For reporting and analytics, you’ll learn to create different types of reports like tabular, summary, and matrix reports, as well as dashboards to visualize your data.
The course also covers data management tasks like importing, exporting, and deduplicating records.
The sales and service cloud modules teach you how to manage leads, opportunities, cases, and support processes within Salesforce.
You’ll explore features like lead scoring, web-to-lead/case, and case escalation rules.
Finally, the course covers productivity tools like Chatter, the mobile app, and the AppExchange, as well as preparing you for the certification exam with a mock test and exam tips.
Salesforce 101: Introduction to Salesforce
You’ll start by learning what a CRM system is and get an overview of Salesforce as a company.
Next, you’ll dive into the core of the course - understanding Salesforce’s functional capabilities across its various products and services.
The course uses a functional capability matrix to visually represent the features available within the Salesforce ecosystem.
You’ll learn about the marketing, sales, eCommerce, service, communities, Internet of Things (IoT), artificial intelligence (AI), analytics, app ecosystem, core platform, support, and integration capabilities offered by Salesforce.
The course also covers the different “clouds” or solutions provided by Salesforce, such as Sales Cloud, Service Cloud, Marketing Cloud, and more.
You’ll see how these solutions interconnect and fit into the overall Salesforce value chain.
If you’re interested in pursuing a career in Salesforce, this course has you covered.
It discusses the various job roles within the Salesforce ecosystem and the corresponding salary ranges across different regions.
You’ll get insights into where to start your Salesforce learning journey.
Additionally, the course provides an overview of the 25 different Salesforce certifications available, categorized into admin, app builder, developer, architect, and consultant tracks.
This will help you understand which certification path aligns best with your career goals.
Throughout the course, you’ll get hands-on experience with the Salesforce platform through interactive demos.
There’s even a demo showcasing Pardot, Salesforce’s marketing automation solution.
The Complete Salesforce Development Course
This course provides a comprehensive introduction to Salesforce development, covering a wide range of topics from the fundamentals of web applications to advanced concepts like Apex triggers, asynchronous Apex, and the Aura framework.
You will start by learning the basics of web application architecture and the technologies used in Salesforce.
The course then dives into Apex programming, teaching you data types, control flow statements, classes, methods, and exception handling.
You’ll also learn how to write unit tests and work with Salesforce Object Query Language (SOQL) to query data.
As you progress, you’ll explore more advanced topics like DML operations, governor limits, code bulkification, and triggers.
The course includes a “Boss Level Challenge” project that allows you to apply what you’ve learned by building a contact tracing application.
In the later sections, you’ll learn about the Aura framework for building Lightning components, including topics like component lifecycle, events, and integrating with Apex.
The course also covers asynchronous Apex features like future methods, batch Apex, and scheduled Apex.
Throughout the course, you’ll work with hands-on coding challenges and solutions to reinforce your understanding.
The instructor provides step-by-step guidance, and you’ll have access to course resources like code editors and development environments.
Salesforce Development Training for Beginners
You’ll start by learning the fundamentals of programming, including variables, data types, and the Apex syntax used in Salesforce.
Right away, you’ll get hands-on experience setting up your developer environment and using the developer console.
From there, the course dives into core Apex concepts like variables, primitive data types like strings and integers, operators, and conditional statements like if-else and switch.
You’ll then move on to loops, a crucial part of programming that allows you to repeat code blocks.
The course covers different loop types like while loops and for loops, including nested loops.
It also explains how to avoid infinite loops.
Object-oriented programming is covered in-depth, including classes, objects, static vs. non-static methods and variables, access modifiers, inheritance, and constructors.
You’ll learn about collections like lists, sets, and maps for storing and manipulating data.
The course teaches you how to interact with Salesforce data using SObjects and query languages like SOQL and SOSL.
You’ll learn about exceptions and exception handling using try-catch blocks, including built-in exceptions like NullPointerException.
Advanced topics include DML operations for inserting, updating, and deleting data, as well as triggers that automatically execute code based on data changes.
The course explains Apex transactions, batch Apex for processing large data volumes, and Salesforce web services like REST and SOAP.
Finally, you’ll learn how to write Apex test classes for ensuring your code works as expected and achieving sufficient code coverage.
The course emphasizes best practices in Salesforce development throughout.
Salesforce Certified Administrator Practice Tests - 3 Pack!
This course consists of three practice tests, each covering all seven knowledge areas outlined in the official Salesforce Exam Guide.
One of the standout features of this course is the Salesforce Self-Assessment Checklist (PDF) provided by the instructor.
This checklist breaks down the exam guide into 102 topics you need to understand to ace the admin exam.
It’s organized by knowledge area and includes direct links to Salesforce’s online help for each topic.
You can use this checklist weekly to track your progress towards getting certified.
The practice tests themselves are designed to simulate the real exam experience, allowing you to familiarize yourself with the types of questions and scenarios you’ll encounter.
By working through these tests, you’ll not only reinforce your understanding of the material but also gain valuable experience in managing your time and navigating the exam format.
What sets this course apart is the instructor’s attention to detail and commitment to providing you with the resources you need to succeed.
The inclusion of the Self-Assessment Checklist demonstrates a thorough understanding of the exam requirements and a desire to equip you with the tools to effectively prepare.
With its combination of practice tests and supplementary materials, you’ll have the opportunity to identify your strengths and weaknesses, allowing you to focus your study efforts where they’re needed most.
Salesforce New User Training
You will start by learning the terminology and navigation of the Salesforce platform.
This lays the foundation for understanding how to work with key objects like Accounts, Contacts, and Opportunities - the building blocks of Customer Relationship Management (CRM).
The course dives deep into managing these core records, teaching you how to track deals, schedule products, and stay on top of your interactions using tasks, events, and emails.
You’ll also learn to customize your personal settings to tailor the experience to your preferences.
As you progress, you’ll gain skills in creating list views and customizing reports to slice and dice data your way.
While the primary focus is on the classic Salesforce interface used by most orgs, you’ll get a taste of the newer Lightning UI as well.
Towards the end, the course wraps up with a final quiz to test your recall and provides next steps for continued learning, including free or discounted admin training.
Salesforce Certified Platform Developer I (LWC & AURA also)
You’ll start by learning the fundamentals of navigating the Salesforce UI, working with objects and fields, and understanding relationships between them.
The course dives deep into automation tools like Workflows, Process Builders, Approval Processes, and Flows, enabling you to streamline business processes efficiently.
You’ll also explore data management techniques, including importing and exporting data using tools like Data Loader and Data Import Wizard.
As you progress, you’ll delve into the world of Apex programming, mastering concepts like variables, data types, conditional statements, loops, collections, classes, and exception handling.
The course covers essential topics like SOQL and SOSL queries, DML statements, database methods, relationship queries, triggers, batch apex, and web services.
Additionally, you’ll gain hands-on experience with Lightning Aura Components and Lightning Web Components (LWC), learning how to build dynamic user interfaces and leverage features like data binding, conditional rendering, and component communication.
The course also covers Visualforce components, providing you with the skills to create custom user interfaces using Visualforce tags and controllers.
Throughout the course, you’ll have opportunities to apply your knowledge through quizzes and practice tests, ensuring a solid understanding of the concepts.
By the end, you’ll be well-equipped to develop robust Salesforce applications, automate business processes, and leverage the power of the Salesforce platform.
The Complete Salesforce Platform App Builder Certification
This comprehensive course prepares you for the Salesforce Platform App Builder certification exam.
It starts by introducing you to Salesforce fundamentals like the multi-tenant architecture, MVC design pattern, schema, and installing apps from AppExchange.
You’ll dive deep into data modeling concepts like standard/custom objects, fields, relationships, and working with the Schema Builder.
The course covers security essentials like profiles, permission sets, sharing rules, and organization-wide defaults in detail.
A major portion focuses on automating business processes using tools like workflow rules, Process Builder, approval processes, assignment rules, and understanding their order of execution.
You’ll learn to create validation rules, formula fields (basic and advanced cross-object), and work with record types.
The course guides you through customizing the Lightning user interface - editing page layouts, creating custom buttons, links, actions, components, and building Lightning apps/pages.
You’ll understand how to optimize the mobile experience by configuring actions, layouts, menus, and offline settings.
Reporting and dashboard creation in Lightning Experience are covered thoroughly, including joined reports, custom report types, and report snapshots.
The instructor demonstrates common sales, marketing, and service functions within the Salesforce mobile app.
Lastly, you’ll learn about deploying apps using change sets, unmanaged packages, and other tools like ANT for migrations.
The course wraps up with exam registration guidance and test-taking strategies.
Throughout the lectures, you’ll work on building an IMDb clone app, reinforcing the concepts.
The instructor uses simple language, avoiding fluff, and maintains an engaging tone by incorporating relevant technical details within the review’s narrative flow.
Salesforce Administrator Certification: Pass Fast (Apr ‘24!)
The course covers everything you need to know to pass the Salesforce Administrator certification exam.
It starts with an introduction to Salesforce, explaining what it is, the different careers and certifications available.
You’ll get an overview of the exam structure and some useful study tips.
The course dives deep into configuration and setup, covering company settings, user interface customization, user maintenance, security controls, and sharing rules.
You’ll learn how to manage objects, fields, relationships, record types, and business processes.
For sales and marketing, it covers opportunities, forecasting, quotes, orders, products, lead management, and campaigns.
The service and support section teaches you about cases, the service console, assignment rules, and knowledge base.
Productivity and collaboration tools like activities, Chatter, and the mobile app are also covered.
You’ll learn data management techniques like importing, exporting, validations, and duplicate management.
The course extensively covers reports and dashboards, including custom report types, conditional formatting, charts, and sharing.
Process automation is a major focus, with workflows, approval processes, Process Builder, and the powerful Flow tool.
Throughout the course, you’ll get exam tips and techniques to help you prepare effectively.
The lectures are structured logically, guiding you through Salesforce’s features step-by-step.
With hands-on examples and clear explanations, you’ll gain the confidence to pass the certification exam.
Also check our posts on: